A queue your team can operate
Three focused panes keep the conversation list, active thread, and customer record visible. Agents can resolve, reassign, filter, and respond without losing context.
Product / Shared inbox
Every customer conversation, in one working thread.
WhatsApp and SMS arrive in the same inbox with assignment, delivery state, consent, and customer context visible without changing tools.
✓One thread across WhatsApp and SMS
✓Mine, unread, unassigned, and resolved queues
✓Agent assignment and private internal notes
✓Delivery, read, and failure states per message
Channel-aware replies
JabiSend identifies the active channel, the WhatsApp service window, and the available approved templates before a message is sent.
Built for accountability
Every outbound message records its sender, route, status, and timestamps so supervisors can review service quality and delivery failures.
Ready to operate