Knowledge you control
Only enabled sources are retrieved for an answer, and administrators can update or remove outdated material.
Product / AI assistant
Answers grounded in your business, with a human always in reach.
Connect approved knowledge sources, control confidence thresholds, and hand uncertain conversations to an agent.
✓Website, FAQ, text, and document sources
✓Source-grounded responses
✓Confidence-based human handoff
✓OpenAI, Claude, Gemini, and local-provider support
Safe escalation
Low-confidence requests move to the team instead of producing an unsupported answer.
One assistant, both channels
The same rules and knowledge serve web chat, WhatsApp, and SMS while respecting each channel’s messaging constraints.
Ready to operate